IT OT Systems Support Engineer
Standort
Schweiz, Basel-Stadt, Basel
Branche:
Pharma-Industrie
Funktion:
Personalwesen
Datum der letzten Aktualisierung: 13/05/2026 2026-08-13
Aktivitäten
Stellenbeschreibung
Experis® ist ein weltweit führender Anbieter von IT-Personalvermittlung, Festanstellungen, Projektlösungen und Managed Services. Mit über 25 Jahren Erfahrung in der Schweiz und Standorten in Zürich, Basel und Genf verbinden wir führende Unternehmen mit erstklassigen IT-Fachkräften. Unsere Mission ist es, Talente dabei zu unterstützen, ihr Potenzial zu entfalten und erfolgreiche, zukunftsorientierte Karrieren zu gestalten.
Zur Verstärkung die 'ITOT TechOps Team' suchen wir eine/n ITOT Systems Support Engineer. In dieser Funktion sind Sie für den 1st-Level-Support unserer IT-Systeme (Labor & Produktion) verantwortlich und arbeiten eng mit unseren lokalen und globalen Partnerorganisationen und Kunden zusammen.
Der oder die perfekte Kandidat:in:
Wir suchen jemanden mit abgeschlossener Ausbildung im Bereich IT/Informatik und fundierten Kenntnissen in Windows-Betriebssystemen, Netzwerktechnologien sowie Virtualisierungstechniken, idealerweise ergänzt durch Erfahrung in der Betreuung von Systemen, Anwendungen und Infrastrukturen in Labor- oder Produktionsumgebungen. Der perfekte Kandidat bringt zudem praktische Erfahrung mit Backup- und Imaging-Lösungen sowie im IT Service Management mit und beherrscht Deutsch und Englisch sicher in Wort und Schrift. Darüber hinaus überzeugt die Person durch ausgeprägte Kommunikationsfähigkeiten, eine serviceorientierte und engagierte Arbeitsweise sowie Teamgeist.
Allgemeine Informationen:
? Startdatum: asap
? Spätestmögliches Startdatum: 1.7.2026
? Geplante Dauer der Anstellung: 12 Monate
? Verlängerung: Ja, möglich. Der Einsatz ist grundsätzlich langfristig geplant (abhängig von der Leistung).
? Arbeitsplatz: Basel
? Workload: 100%
? Home Office: Nein
? Arbeitszeiten: Standard / 24/7 on call duty
Aufgaben & Verantwortlichkeiten:
? Entgegennahme, Bearbeitung und Lösung von IT-Incidents, -Requests und -Changes.
? Monitoring und Optimierung der System-Performance sowie Durchführung von Fehleranalysen und Störungsbehebung (Troubleshooting), einschließlich Problem Management.
? Administration und Installation von Applikationen mittels einer Softwareverteilungslösung.
? Unterstützung bei der Erstellung und Pflege technischer Dokumentationen.
? Pflege des IT-Inventars.
? Schulung von Mitarbeitenden zu IT-Themen.
? Mitarbeit in IT-Projekten und bei Systemerweiterungen.
? Kontinuierliche Verbesserung bestehender Prozesse.
? GMP-konforme Implementierung und Dokumentation der Aufgaben.
? Zusammenarbeit mit internen IT-Partnern und Lieferanten.
? Unterstützung bei Audits und Inspektionen.
? 7x24 Pikettdienst.
Must Haves:
? Abgeschlossene Ausbildung im Bereich IT/Informatik.
? Fundierte Kenntnisse der Windows Betriebssysteme, Netzwerktechnologien und Virtualisierungstechniken.
? Erfahrung in der Verwaltung von Systemen, Applikationen und Infrastruktur, vorzugsweise in einem Labor- und/oder Produktionsumfeld.
? Erfahrung mit Backup- und Imaging-Lösungen.
? Erfahrung im IT Service Management.
? Fließende Deutsch- und Englischkenntnisse in Wort und Schrift sind zwingend erforderlich.
? Gute Kommunikationsfähigkeit.
? Engagierte Persönlichkeit mit hoher Kunden- und Serviceorientierung.
? Teamfähigkeit.
Nice to Have:
? Erfahrung mit CSV & GMP.
Klingt das nach der richtigen Herausforderung für dich? Wir freuen uns auf deine Bewerbung!
Experis® ist ein weltweit führender Anbieter von IT-Personalvermittlung, Festanstellungen, Projektlösungen und Managed Services. Mit über 25 Jahren Erfahrung in der Schweiz und Standorten in Zürich, Basel und Genf verbinden wir führende Unternehmen mit erstklassigen IT-Fachkräften. Unsere Mission ist es, Talente dabei zu unterstützen, ihr Potenzial zu entfalten und erfolgreiche, zukunftsorientierte Karrieren zu gestalten.
Zur Verstärkung die 'ITOT TechOps Team' suchen wir eine/n ITOT Systems Support Engineer. In dieser Funktion sind Sie für den 1st-Level-Support unserer IT-Systeme (Labor & Produktion) verantwortlich und arbeiten eng mit unseren lokalen und globalen Partnerorganisationen und Kunden zusammen.
Der oder die perfekte Kandidat:in:
Wir suchen jemanden mit abgeschlossener Ausbildung im Bereich IT/Informatik und fundierten Kenntnissen in Windows-Betriebssystemen, Netzwerktechnologien sowie Virtualisierungstechniken, idealerweise ergänzt durch Erfahrung in der Betreuung von Systemen, Anwendungen und Infrastrukturen in Labor- oder Produktionsumgebungen. Der perfekte Kandidat bringt zudem praktische Erfahrung mit Backup- und Imaging-Lösungen sowie im IT Service Management mit und beherrscht Deutsch und Englisch sicher in Wort und Schrift. Darüber hinaus überzeugt die Person durch ausgeprägte Kommunikationsfähigkeiten, eine serviceorientierte und engagierte Arbeitsweise sowie Teamgeist.
Allgemeine Informationen:
? Startdatum: asap
? Spätestmögliches Startdatum: 1.7.2026
? Geplante Dauer der Anstellung: 12 Monate
? Verlängerung: Ja, möglich. Der Einsatz ist grundsätzlich langfristig geplant (abhängig von der Leistung).
? Arbeitsplatz: Basel
? Workload: 100%
? Home Office: Nein
? Arbeitszeiten: Standard / 24/7 on call duty
Aufgaben & Verantwortlichkeiten:
? Entgegennahme, Bearbeitung und Lösung von IT-Incidents, -Requests und -Changes.
? Monitoring und Optimierung der System-Performance sowie Durchführung von Fehleranalysen und Störungsbehebung (Troubleshooting), einschließlich Problem Management.
? Administration und Installation von Applikationen mittels einer Softwareverteilungslösung.
? Unterstützung bei der Erstellung und Pflege technischer Dokumentationen.
? Pflege des IT-Inventars.
? Schulung von Mitarbeitenden zu IT-Themen.
? Mitarbeit in IT-Projekten und bei Systemerweiterungen.
? Kontinuierliche Verbesserung bestehender Prozesse.
? GMP-konforme Implementierung und Dokumentation der Aufgaben.
? Zusammenarbeit mit internen IT-Partnern und Lieferanten.
? Unterstützung bei Audits und Inspektionen.
? 7x24 Pikettdienst.
Must Haves:
? Abgeschlossene Ausbildung im Bereich IT/Informatik.
? Fundierte Kenntnisse der Windows Betriebssysteme, Netzwerktechnologien und Virtualisierungstechniken.
? Erfahrung in der Verwaltung von Systemen, Applikationen und Infrastruktur, vorzugsweise in einem Labor- und/oder Produktionsumfeld.
? Erfahrung mit Backup- und Imaging-Lösungen.
? Erfahrung im IT Service Management.
? Fließende Deutsch- und Englischkenntnisse in Wort und Schrift sind zwingend erforderlich.
? Gute Kommunikationsfähigkeit.
? Engagierte Persönlichkeit mit hoher Kunden- und Serviceorientierung.
? Teamfähigkeit.
Nice to Have:
? Erfahrung mit CSV & GMP.
Klingt das nach der richtigen Herausforderung für dich? Wir freuen uns auf deine Bewerbung!
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