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IT Support Engineer / Service Delivery, inklusive Teamleitung  

Sede

Svizzera, Zurigo, Zürich

Settore:

Telecomunicazioni

Ruolo:

Risorse umane

Data ultimo aggiornamento: 23/07/2026

attività 
Stampa
Dillo a un amico

Descrizione annuncio

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​
Experis® ist ein weltweit führender Anbieter von IT-Personalvermittlung, Festanstellungen, Projektlösungen und Managed Services. Mit über 25 Jahren Erfahrung in der Schweiz und Standorten in Zürich, Basel und Genf verbinden wir führende Unternehmen mit erstklassigen IT-Fachkräften. Unsere Mission ist es, Talente dabei zu unterstützen, ihr Potenzial zu entfalten und erfolgreiche, zukunftsorientierte Karrieren zu gestalten.

​
Aufgabengebiet: 
  • Verantwortung für die Bearbeitung komplexer 2nd- und 3rd-Level-Supportanfragen
  • Priorisierung, Koordination und Steuerung eingehender Tickets und Service Requests
  • Sicherstellung einer qualitativ hochwertigen und termingerechten Service Delivery
  • Zuweisung und Eskalation von Aufgaben an interne Fachexperten und Engineers
  • Mitarbeit in einem technischen Schwerpunktgebiet (z. B. Systems Engineering, Microsoft 365, Cloud, Workplace, Netzwerk, Security oder Business Applications)
  • Aktive Kommunikation mit Kunden sowie Koordination zwischen technischen Teams
  • Identifikation von Optimierungspotenzialen und kontinuierliche Verbesserung von Prozessen, Standards und Dokumentationen
  • Sicherstellung einer nachhaltigen und kundenorientierten Lösungsfindung

Anforderung: 
  • Mehrjährige Erfahrung im 2nd-/3rd-Level-Support oder einer vergleichbaren technischen Funktion
  • Fundierte Kenntnisse in Microsoft-Technologien, Cloud-Services, Workplace-Umgebungen, Netzwerken oder IT-Infrastrukturen
  • Ausgeprägte Hands-on-Mentalität mit Freude an der aktiven technischen Problemlösung
  • Ersterfahrung in der Coordination, Teamleitung oder ähnliches, z.B. Stellvertretung
  • Strukturierte, selbstständige und lösungsorientierte Arbeitsweise
  • Starkes Organisationsgeschick sowie die Fähigkeit, mehrere Themen parallel zu steuern
  • Kommunikationsstarke Persönlichkeit mit professionellem Auftreten gegenüber Kunden und internen Stakeholdern
  • Hoher Qualitätsanspruch, Verantwortungsbewusstsein und Zuverlässigkeit
  • Deutsch auf muttersprachlichem Niveau, fliessende Englischkenntnisse

​
Klingt das nach der richtigen Herausforderung für dich? Wir freuen uns auf deine Bewerbung!

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