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CUSTOMER SERVICE ASSISTANT  

Site

Switzerland, Ticino, Lugano

Sector:

Science

Role:

Customer Service

Date of last update: 11/05/2026

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Job description

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For an important international organization operating in the medical-scientific sector, we are looking for a

CUSTOMER SERVICE ASSISTANT

The selected candidate will join the Membership & Registration team and will be mainly responsible for reviewing, updating and cleaning data within the company CRM system.

Main Responsibilities
• Review and update data within Salesforce CRM
• Identify and manage duplicates, inconsistencies and missing information
• Validate and correct administrative and account data
• Ensure database quality, accuracy and consistency
• Support administrative and customer service activities within the department

Requirements
• Diploma or university degree
• Previous experience in administrative roles or data cleaning/data entry activities
• Strong analytical skills and ability to handle repetitive tasks with precision
• Familiarity with IT tools, databases and CRM systems (SalesForce)
• Excellent knowledge of English and Italian

We offer:
• International and structured working environment
• 1-year temporary contract with possibility of renewal
• Workplace: Lugano

View details

Type of contract: Fixed-term contract

Skills required

English
Salesforce
CRM
customer service
data analysis
 

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