Customer Service 100% - English (German & French)

Site

Switzerland, Ticino, Mendrisio

Sector:

Watchmaking and Luxury Goods

Role:

Accounting / Banking / Finance

Date of last update: 06/05/2026 2026-08-06

Manpower

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Job description

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We are currently recruiting a Customer Service Representative for an important and fast-growing international client, operating in a dynamic and highly competitive environment. The company offers an extremely international context, with a strong focus on innovation, customer experience, and continuous development. This is an exciting opportunity to join a business undergoing significant expansion, where you can contribute to building efficient processes and delivering outstanding service to a global customer base.

Key Responsibilities

Provide timely and professional support to customers via email, phone, and chat in English, German, and French
Handle inquiries related to orders, deliveries, returns, and product information
Resolve customer issues efficiently while maintaining a high level of satisfaction
Collaborate with internal teams (logistics, sales, operations) to ensure smooth order processing
Maintain accurate records of customer interactions in CRM systems
Identify recurring issues and suggest improvements to processes and customer experience
Support peak periods and contribute to team targets and service level agreements (SLAs)

Requirements

Fluency in English, German, and French (written and spoken)
Previous experience in a customer service or client-facing role
Strong communication and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment
High attention to detail and organizational skills
Proficiency with CRM systems and standard office tools
Team-oriented mindset with a customer-first approach

Nice to Have

Experience in an international or multilingual environment
Familiarity with order management or e-commerce platforms

What We Offer

Dynamic and international work environment
Opportunities for professional growth and development
Competitive compensation and benefits package
Flexible working hours with start time between 7:30 and 9:00
40-hour work week
Supportive and collaborative team culture

PLEASE REGISTER YOURSELF AND UPLOAD YOUR CV AT OUR OFFICIAL WEBSITE: WWW.MANPOWER.CH, IN ORDER TO PROCESS YOUR APPLICATION.

Established in 1948 in Milwaukee, Wisconsin (USA), Manpower is a global leader in the human resources industry. Operating in 82 countries with a network of over 3,900 offices, the company supports the workforce needs of more than 400,000 clients worldwide.
As specialists in the recruitment and selection of permanent and temporary professionals across all major economic sectors, we have been operating in Switzerland for over 60 years, employing more than 260 professionals across 37 locations nationwide.