Sales Support / Order Management Specialist
Site
Switzerland, Ticino, Lugano
Sector:
Manufacturing
Role:
Human Resources
Date of last update: 24/03/2026 2026-06-24
activities
Job description
We are supporting a global leader in industrial technology and automation in the search for a Sales Support / Order Management Specialist to join their team on a contract basis. Operating across multiple international markets, the company is known for its innovative solutions, strong customer focus, and collaborative working culture.
This is a contract role from April 2026 to September 2026, with the possibility of extension. The position offers the opportunity to work in a dynamic, cross-functional environment, supporting end-to-end order processes and contributing directly to customer satisfaction and operational excellence.
Role Responsibilities
Are you interested in this opportunity?
I look forward to receiving your CV.
If you have any questions, feel free to contact Aneta Andrzejewska at +41 58 307 2967 or connect via LinkedIn: Aneta Andrzejewska.
Even if this particular role isn't the right fit for you, we'd still love to hear from you ? Experis IT has numerous exciting opportunities across Switzerland. You can find all our current openings at https://de.experis.ch.
We are supporting a global leader in industrial technology and automation in the search for a Sales Support / Order Management Specialist to join their team on a contract basis. Operating across multiple international markets, the company is known for its innovative solutions, strong customer focus, and collaborative working culture.
This is a contract role from April 2026 to September 2026, with the possibility of extension. The position offers the opportunity to work in a dynamic, cross-functional environment, supporting end-to-end order processes and contributing directly to customer satisfaction and operational excellence.
Role Responsibilities
- Manage the end-to-end order handling process, including order entry, validation, delivery coordination, invoicing, and payment follow-up
- Act as the primary point of contact for customers, providing support on technical, order, and payment-related inquiries
- Coordinate closely with Sales, Operations, Supply Chain, and Trade Compliance teams to ensure timely and accurate order execution
- Monitor order progress and proactively communicate status updates to customers, resolving issues efficiently
- Recommend and implement appropriate solutions to customer requests, ensuring smooth handling across all involved departments
- Prepare and analyze reports and performance metrics (e.g., revenue forecasts, delivery timelines, sales performance)
- Support accounts receivable activities, including cash collection follow-up and reconciliation
- Ensure compliance with international trade regulations, including export control requirements and documentation
- 3?5+ years of experience in order management, sales support, or commercial operations within an international environment
- Strong knowledge of Incoterms, export processes, and trade compliance concepts
- Hands-on experience with SAP SD
- Excellent communication and stakeholder management skills, with a customer-focused approach
- Proven ability to solve problems proactively and manage multiple priorities in a fast-paced environment
- Degree in Business Administration, Commercial Operations, or a related field
- Fluent in English and Italian
Are you interested in this opportunity?
I look forward to receiving your CV.
If you have any questions, feel free to contact Aneta Andrzejewska at +41 58 307 2967 or connect via LinkedIn: Aneta Andrzejewska.
Even if this particular role isn't the right fit for you, we'd still love to hear from you ? Experis IT has numerous exciting opportunities across Switzerland. You can find all our current openings at https://de.experis.ch.
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