Senior IT Service Owner  

Votre mission :

Your Responsibilities:

- Understand business objectives and design or evolve IT services in
compliance related areas such as account opening, periodic KYC
review, AML, KYT, fraud detection and fund transfer compliance
- Liaise and communicate effectively with all relevant stakeholders
- Maintain and further develop the IT service catalogue and related
documentation
- Coordinate and ensure proper execution of incident, problem and
change management processes
- Assess and mitigate service risks and respond to audits, access
rights controls and risk assessments
- Identify and implement continuous service improvements through
automation and process optimization in line with ITIL practices
- Monitor and report on service level agreements and overall service
performance
- Administer software support and maintenance contracts

Votre profil :

Your Profile:

- University degree in information technology, computer science,
business administration or a related field, or completed
apprenticeship or comparable banking education
- Proven experience in IT Service Management within the banking or
financial services sector
- Strong knowledge of banking compliance processes such as
account opening, KYC, AML, KYT and fraud detection
- Solid understanding of ITIL practices
- Strong analytical and problem solving skills with the ability to set
priorities
- Excellent interpersonal, communication and presentation skills
- Ability to work independently and manage multiple tasks in parallel
with high quality standards
- Fluency in English, German and or French is an advantage

A propos de Finders SA :

Finders is recruiting on behalf of our client, a leading sustainable private bank, for a Senior IT Service Owner to join the IT Group Services team.
In this role, you are responsible for critical and compliance related IT services, driving Service Management, Service Operation, Change Management and Application Support.