As a Telesales/Telemarketing Representative, you will play a critical role in driving our growth in the DACH region, focusing primarily on the Swiss German market. This role involves market research, lead generation, and high-volume outbound calling to identify and secure new customers. You will work closely with the head office team based in the UK to pitch our products, gather market intelligence, and lay the groundwork for establishing a local office. This is an exciting opportunity for a dynamic and ambitious professional to grow with us, with the potential to advance into a sales management role and lead a Swiss-based office in the future. Key Responsibilities: - Conduct extensive market research to identify potential customers, partners, and opportunities in the DACH construction industry. - Perform high-volume outbound calls to pitch our products and secure sales with general construction enterprises. - Build and maintain a strong pipeline of qualified leads. - Act as the first point of contact for customers in the region, delivering excellent service and building lasting relationships. - Provide feedback and insights on market trends and customer needs to inform strategy development. - Collaborate with the UK-based team to establish and refine a sales strategy for the region. - Support the establishment of a local office and transition to a sales management role as the team grows. What We're Looking For: - Fluency in Swiss German and English (essential); additional French and/or Italian skills are a plus. - Proven experience in telesales, telemarketing, or outbound sales, preferably in a B2B or construction-related industry. - Strong communication and persuasion skills with a customer-focused mindset. - Self-motivated, results-driven, and comfortable working independently in a start-up environment. - Excellent organizational skills with the ability to manage multiple tasks and priorities. - Ambition to grow into a leadership role and contribute to the establishment of a local office. What We Offer: - Opportunity to play a key role in the growth of a dynamic and ambitious company. - Career progression to a sales management position with the possibility of leading a Swiss-based office. - Supportive and entrepreneurial work environment with board-level commitment to success in the DACH region. How to Apply: If you are excited by the prospect of contributing to the growth of this company in the construction industry and have the drive to make an impact in a new region, we encourage you to apply. We look forward to hearing from you!
For our important client, a prestigious luxury retail company we are seeking for a : CLIENT ADVISOR As Sales Specialist you will support the development of the client portfolio and enhance the boutique's performance, reporting to the Store Manager. RESPOSABILITIES: - Develop the local client portfolio and POS. - Provide exceptional shopping and post-sales experiences. - Implement store animations and boost brand awareness. - Act as a brand ambassador. - Maintain Visual Merchandising and stock standards. REQUIREMENTS: - 3+ years in luxury retail. - Exceptional client advisory skills and ability to build loyalty. - Deep understanding of luxury customer service. - Team player, communicative, and sales-driven. - Fluent in English and German; other languages are a plus. LOCATION: Geneva
For our important client, a prestigious luxury retail company we are seeking for a : CLIENT ADVISOR As Sales Specialist you will support the development of the client portfolio and enhance the boutique's performance, reporting to the Store Manager. RESPOSABILITIES: - Develop the local client portfolio and POS. - Provide exceptional shopping and post-sales experiences. - Implement store animations and boost brand awareness. - Act as a brand ambassador. - Maintain Visual Merchandising and stock standards. REQUIREMENTS: - 3+ years in luxury retail. - Exceptional client advisory skills and ability to build loyalty. - Deep understanding of luxury customer service. - Team player, communicative, and sales-driven. - Fluent in English and German; other languages are a plus. LOCATION: Zurich
For our important client, Italian Luxury Fashion Company, we are looking for: RUNNER The Runner ensures the ultimate client experience in the stores by providing sales administration and support to the sales team. Is responsible for delivering on time the required items to the Sales Associates and participates in the maintenance and stock keeping of the store. DUTIES AND RESPONSIBILITIES · Is responsible for delivering on time the required items to the Sales Associates · Provides updates to the Sales Associates with respect to the order status and delivery arrangement · Performs various administrative functions to maintain and update clientele book · Swiftly points out to his supervisor if something is missing · Supports the Sales Associates in keeping them updated about the store stock in order to optimize sales · Participates in the maintenance and stock-keeping of the store · Complies with all loss prevention procedures in order to ensure integrity of inventory · Provides exceptional customer service by supporting the sales team in maintaining client correspondence by email, phone calls, or letters · Develops and maintains his/her product knowledge to enhance and improve the quality of the sale SKILLS AND EXPERIENCE · Commitment and strong drive to provide exceptional customer; · Fluent in German and English, both spoken and written; other languages are a plus; · Strong interpersonal skills; · Good stress management, flexibility, and adaptability; · Ability to work in a team; · Immediately available. LOCATION: Zurich
For our important client, Top Luxury Fashion Company, we are looking for: CLIENT ADVISOR This is a full-time on-site role in Zurich. As Client Advisor, you will represent the Company with clients in our Boutique/Stores. RESPOSABILITIES: Sales: · Achieve personal sales goal; · Develop and maintain thorough product knowledge; · Provide exceptional customer service by anticipating the needs of the client and working to exceed their expectations; · Maximize the sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the client; · Develop active, repeat customer base; · Maintain accurate, detailed clientele book; · Provide feedback to store manager on merchandise trends, missed opportunities and issues related to fit and quality; · Ensure appropriate sales floor coverage and comply with all loss prevention procedures to ensure integrity of inventory; · Ensure a respectful selling environment at all times. REQUIREMENTS: · 5 years or experience in the role; · Strong sense of aesthetics and passion for luxury; · Customer oriented approach; · Natural selling abilities; · Detail oriented, precise, reliable and able to manage stress · Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred; · Fluent knowledge of German and English; · Fluency in other languages will be an appreciated plus. LOCATION: Zurich
For our important client, Italian Luxury Fashion Company, we are looking for: RUNNER - SALES ASSISTANT The Runner ensures the ultimate client experience in the stores by providing sales administration and support to the sales team. Is responsible for delivering on time the required items to the Sales Associates and participates in the maintenance and stock keeping of the store. DUTIES AND RESPONSIBILITIES · Is responsible for delivering on time the required items to the Sales Associates · Provides updates to the Sales Associates with respect to the order status and delivery arrangement · Performs various administrative functions to maintain and update clientele book · Swiftly points out to his supervisor if something is missing · Supports the Sales Associates in keeping them updated about the store stock in order to optimize sales · Participates in the maintenance and stock-keeping of the store · Complies with all loss prevention procedures in order to ensure integrity of inventory · Provides exceptional customer service by supporting the sales team in maintaining client correspondence by email, phone calls, or letters · Develops and maintains his/her product knowledge to enhance and improve the quality of the sale SKILLS AND EXPERIENCE · Commitment and strong drive to provide exceptional customer; · Fluent in French and English, both spoken and written; other languages are a plus; · Strong interpersonal skills; · Good stress management, flexibility, and adaptability; · Ability to work in a team; · Immediately available. LOCATION: Geneva
Job Mission: Support the Store Manager in executing business strategy by leading the team to enhance client engagement and connection. Ensure budget and target achievement through the team and drive strategic performance KPIs. Main Responsibilities: Client-Centric Activities: - Ensure an exceptional client experience in-store. - Coach the team to connect, convert, retain, and reactivate clients. - Assist in setting and achieving quantitative and qualitative objectives. - Execute CRM activities to achieve retention and conversion targets. - Utilize digital tools in the client journey and foster sales partnerships. - Manage VIP and top spender clients. - Handle delicate sales and after-sales situations. Team Coaching: - Recruit and retain talent, ensuring career development and succession plans. - Continuously assess and coach team skills. - Shift focus from transactions to relationship building. - Conduct monthly performance reviews and provide feedback. - Promote a positive and professional team environment. - Ensure proper onboarding of new hires. - Collaborate with Store Manager and HR on employee relations. Product Handling: - Adhere to safety and operational guidelines. - Ensure stock provision and proper mix. - Safeguard valuable products and materials. - Conduct regular stock checks and manage product transfers. Store Image: - Maintain visual criteria and store cleanliness. - Plan and verify display fittings with the In-Store Visual team. Key Competencies: - Effective management and coaching skills. - Transparent and effective communication. - Strong understanding of performance KPIs. - Excellent product and storytelling knowledge. - Fluency in English.
Job Mission: Support store management in executing business strategy by being an active part of the sales force. Manage specific tasks such as CRM calling campaigns, prospect registration, and cross-selling action plans. Main Responsibilities: Clientelling: - Master the Client Journey and support colleagues in creating customer emotion and desire. - Engage existing and prospect clients as per weekly plans. - Manage sensitive sales and after-sales situations. - Ensure proper execution of CRM tasks and calling campaigns. - Proactively analyze business KPIs and propose action plans. - Deliver impeccable service in every phase of the client journey. - Focus on developing and retaining existing clients and recruiting new ones. - Participate in sales partnerships and OTO appointment routines. Team Support: - Serve as a point of reference for Client Advisors on store policies and procedures. - Support the induction of new hires. - Assist in allocating duties and scheduling shifts. - Ensure adherence to safety and operational guidelines. - Manage cash payments and the safety of goods. - Participate in shipping, receiving, and cycle counts. - Handle all sales and after-sales activities. Visual Merchandising: - Follow display guidelines and report relevant information to store management. - Participate in operational tasks when necessary. Key Competencies: - Top performer in sales and KPIs. - Team worker with a good sense of organization. - Thorough understanding of store operations and CRM activities. - Transparent and effective communicator. - Strong understanding of performance KPIs and ability to execute action plans.
For our important client, Top Luxury Fashion Company, we are looking for: CLIENT ADVISOR This is a full-time on-site role in St. Mortiz. The Candidate will support the Store Manager in the daily operations of a retail store, including sales, customer service, inventory management. RESPOSABILITIES: - Achieve personal sales goal; - Develop and maintain thorough product knowledge; - Provide exceptional customer service by anticipating the needs of the client and working to exceed their expectations; - Maximize the sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the client; - Develop active, repeat customer base; - Maintain accurate, detailed clientele book; - Provide feedback to store manager on merchandise trends, missed opportunities and issues related to fit and quality; - Ensure appropriate sales floor coverage and comply with all loss prevention procedures to ensure integrity of inventory; - Ensure a respectful selling environment at all times REQUIREMENTS: - Relevant experience in the role; - Strong sense of aesthetics and passion for luxury; - Customer oriented approach; - Natural selling abilities; - Great problem solving abilities; - Fluent knowledge of English; - Fluency in other languages will be an appreciated plus
For our important client, Luxury Fashion Company, we are looking for: RUNNER – SALES ASSISTANT The Runner ensures the ultimate client experience in the stores by providing sales administration and support to the sales team. Is responsible for delivering on time the required items to the Sales Associates and participates in the maintenance and stock keeping of the store. DUTIES AND RESPONSIBILITIES · Is responsible for delivering on time the required items to the Sales Associates · Provides updates to the Sales Associates with respect to the order status and delivery arrangement · Performs various administrative functions to maintain and update clientele book · Swiftly points out to his supervisor if something is missing · Supports the Sales Associates in keeping them updated about the store stock in order to optimize sales · Participates in the maintenance and stock-keeping of the store · Complies with all loss prevention procedures in order to ensure integrity of inventory · Provides exceptional customer service by supporting the sales team in maintaining client correspondence by email, phone calls, or letters · Develops and maintains his/her product knowledge to enhance and improve the quality of the sale SKILLS AND EXPERIENCE · Commitment and strong drive to provide exceptional customer; · Fluent in German and English, both spoken and written; other languages are a plus; · Strong interpersonal skills; · Good stress management, flexibility, and adaptability; · Ability to work in a team.
